Processing Times

• All orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Times

• Domestic (NZ): 2–5 business days after dispatch.

• International: 7–14 business days after dispatch (may vary depending on location).

• Shipping charges are calculated at checkout based on your address and selected shipping method.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.

• You can use this tracking number to check the delivery status of your order at any time.

Customs, Duties & Taxes

• International orders may be subject to customs fees, import duties, and taxes.

• These charges are the responsibility of the customer and are not included in the product or shipping costs.

Delays

• We are not responsible for delays caused by couriers, customs, or events outside of our control (e.g., natural disasters, strikes, or peak holiday periods).

Incorrect Address / Lost Packages

• Please double-check your shipping address before confirming your order.

• We are not responsible for lost packages due to incorrect addresses provided by the customer.